Getting You Started

Here is the important information on one page.

Opening Hours

We are open Monday to Friday 8am-6pm and Saturday 8am-12pm. Bookings are by appointment only. Call us now or book online.

Making a Booking

Call us on 03 8842 3668 during opening hours.
MindBody App for iPhone and Android can be used to make appointments and class bookings.
Website online bookings can be made if you have a MindBody account.

Where to Find Us

Our brand new clinic is located on Level 6 inside Manningham Medical Centre. If this is your first time in this building, to avoid confusion find the lifts when you enter and simply press Level 6.

Parking

Parking is available around the building. Limited undercover parking is also available under the building. To avoid disappointment, please arrive to your appointment 5-10 minutes early or to your class 10-15 minutes early as parking can be congested at peak times.

Virtual Tour

Click to start the virtual tour of our facilities.

Billing & Payment

We are able to provide services for the following payers. Please click on the payer type in the tabs below for more information.

Bulk Billing EPCs

NO GAP/ADDITIONAL PAYMENT
We are able to fully bulk bill if you have an Enhanced Primary Care (EPC) plan written by your GP. Bring the EPC referral paperwork from your doctor to the first appointment.

HICAPS

Private health insurance policy holders are able to claim on the spot for all of our services through HICAPS. If your private health insurer is not available on HICAPS, you will be able to lodge a manual claim.

BUPA Members First

For BUPA members, we are proudly part of the BUPA Members First program. Enjoy higher rebates for physiotherapy and podiatry, and on selected family policies there is no gap for kids under 25 years old.

WorkCover

For WorkCover patients, we are able to provide physiotherapy, podiatry and dietetics as required. Please bring your claim number and physiotherapy approval letters to your first appointment.

TAC

For Transport Accident Commission (TAC) patients, we are able to provide physiotherapy, podiatry and dietetics as required. No gap/additional payment on top of the scheduled rate is required. Please bring your claim number and physiotherapy approval letters to your first appointment.

DVA

We welcome Department of Veteran’s Affairs patients.

NDIS

At the moment, we are able to see patients who are self-managed under the National Disability Insurance Scheme (NDIS). We are currently not providing agency services.

Third Party Payers

If you have another third party payer, such as an aged care provider, please give us a call and speak to one of our receptionists who can help you.

Cash & Credit Card

We accept cash and credit card payments. Visa and Mastercard only.

Direct Debit

For contracts and memberships with recurring payments, we require a direct debit from your bank account or credit card to be established.

FAQs

What do I bring to my appointment?

Please bring any documents (such as referral letters, EPC paperwork, Third party payer paperwork, test results, medical imaging results etc) from any GP, specialist, surgeon, nurse or other health professional if you think it might be related to your current health condition.

If you are using any products or health aides (such as walking frames, orthotics, straps, supports, etc) and would like us to have a look please bring those too.

What do I wear to my appointment?

Please try to wear clothing where you feel comfortable and unrestricted. You may need to move around and perform some exercises. For physiotherapy, in certain cases the physiotherapist may ask you to remove some clothing for clinical reasons.

How long is my appointment?

Appointment times vary for each of our services and occasionally between practitioners. Please give us a call if you need to confirm your appointment length.

Do I need a referral to see you?

Private patients and private health insurance patients do not need a referral from a doctor.

EPC (Medicare), WorkCover and TAC patients require a referral from a doctor.

WorkCover and TAC patients also need to bring an approval letter for physiotherapy from the insurance company which contains the claim number and written approval for the required services.